Food writer Samantha Wood, behind popular restaurant review website Foodiva, has called upon food delivery aggregators to slash or waive their commission while the industry battles against the ramifications of the coronavirus outbreak.
In an open letter released on social media and her website, Wood, who started the #UAERestaurantsUnite hashtag to promote local F&B outlets during the crisis, said that “it’s practically impossible for these F&B outlets to continue to keep afloat, many of which are small, independent businesses responsible for countless livelihoods”.
Citing commission rates as high as 35%, Wood said that while food delivery platforms are experiencing a “huge boost in revenue” at the moment, they should “prioritise corporate social responsibility and put benevolence high on your agenda right now”.
Last week Caterer Middle East asked Deliveroo UAE and Uber Eats UAE if they will consider reducing charges to restaurants who are struggling at the moment but both declined to answer.
Uber Eats UAE has however waived its delivery charge for local restaurants, and food writer Food Sheikh has helped set up a website to encourage direct ordering from restaurants in Dubai.